CUSTOMER SERVICE CUM ADMIN - RECEPTIONIST (ACCOUNT DEPARTMENT)

• Attend incoming and outgoing calls appropriately in a good and polite manner.
• Update phone directory when needed.
• Attend to all customer and visitors enquiries at reception counter in a good manner.
• Able to develop and maintain an efficient control system of filing, records, communication and correspondences.
• To provide general administrative support to the department such as filing and other administrative work. Perform clerical jobs such as typing, mailing, filing and etc.
• Maintenance/monitor of stock level-ordering of stationery/printing matters.
• Coordinate registration of season pass, termination of season pass and issue receipt for the deposit.
• To record all incoming gift voucher, documents and letters.
• Responsible to record office staff monthly attendance when needed.
• Responsible to monitor the fixed assets.
• To monitor the calendar for the blocking of meeting room.
• To make sure the cleanliness of meeting room, pantry and office.
• To collect the letters from mailbox.
• To perform any others assignment when required/needed.

• SPM/STPM/Diploma.
• At least 1 year of working experience.
• Skills needed – Communication/Administrative.
• Discipline are the most important key.
• Good health condition required.
• Hardworking, committed, responsible and team player.
• Good common sense in handling difficult situation.
• Mature, friendly, courteous and pleasant personality with good written and communication skills.
• Multitasking and time management skills, with the ability to prioritize tasks.

• Manage day to day Account Department Receivables (AR) transaction processing effectively and effiviently.
• Monitor AR ageing as it shall be maintained at the very minimal outstanding amount.
• Perform any other ad hoc assignment as assigend by the Account Head of Department.
• Check and verify on cash book for Tenants Collection (Identify unknown payment) & Car Park collection.

• To liaise and follow up with Maintenance Department on the meter reading of tenants.
• Monitor and prepare invoice(s) for Gift Voucher purchase.
• To prepare daily, weekly and monthly & other periodical report fro superior to review within timeline.

• To assist Car Park department in daily Car Park operations matters.
• To perform cash counting, prepare float for APS machine (monthly basis).
• To liaise and follow up with Safeguards on banking in collection.
• Checking and verify daily on Motor, Car Park season pass, Touch N Go, Paywave collection.
• Assist on season parking activities including renewal and application of new user and updating master list.
• Handling all season parking refund termination including compiling customer's request, generate report and send payment for approval.
• To prepare Car Park report on monthly reconcile for Touch N Go and Paywave collection.

• Diploma/Degree in Account, Finance, Business Administration or other related disciplines. 
• Minimum 3 years of working experience in Accounting or relevant field.
• Computer literate with knowledge of SQL accounting system in an added advantage.
• Pleasant personality, articulate well and command excellent oral and written communication skills.
• Details oriented, creative, resourceful and is a dedicated team player.

• Handling inbound calls and email routed.
• Handling customer's complaints/enquiries, provide accurate information & operating paging system.
• To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/counter measure.
• To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer details and submit report.
• To assist customers with facilities hiring such as wheelchair, baby strollers and other directory assitance as required.
• To respond in a friendly, professional and timely manner to all shoppers/tenants enquiries.
• Act as mall ambassadors by providing exemplary customer service, profiling, prospects, presenting unified face to customer.
• To ensure day-to-day operation are carried out smoothly in accordance to company SOP.
• To undertake ad hoc task assigned by superior or Management from time to time.

• Candidate must possess at least SPM, STPM or Diploma with 1 to 2 year(s) relevant experiences in customer service and administrative function. 
• Able to work shifts, weekends and public holiday.
• Good communications and interpersonal skills.
• Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
• Basic skills in Microsoft Office (Word, Excel, Outlook).
• Proficiency in English & Bahasa Malaysia or Chinese.
• Pleasant outlook and personality with a great smile.

To apply for this opportunity, please send your resume and salary expectations to recruitment@mainplace.com.my