Careers
WE WELCOME QUALIFIED AND PASSIONATE CANDIDATES TO COME ON BOARD WITH US IN REACHING GREATER HEIGHTS. START BUILDING YOUR CAREER WITH US AT MAIN PLACE MALL WITH ENDLESS SELF-DEVELOPMENT. 


CUSTOMER SERVICE OFFICER 



 Job Description 


  • Handle inbound calls and email routed. 
  • Handle customer's complaints/ inquiries, provide accurate information, operate P.A. paging system & telephone call. 
  • To analyze all collected suggestion forms & feedback to the Complex Manager with suggestions/ countermeasure. 
  • To assist the A&P department in conducting promotion redemption including giving out gift with purchase, recording customer details and submit report. 
  • To assist customers with facilities hiring such as the wheelchair, baby strollers and other directory assistance as required.
  • To contribute ideas and suggestions to improve the service culture of the mall. 
  • To respond in a friendly, professional and timely manner to all shoppers/tenants inquiries. 
  • Act as mall ambassadors by providing exemplary customer service, profiling, prospects, presenting a unified face to the customer. 
  • Other ad-hoc duties assigned by superior from time to time. 

Requirements 

  • Candidate must possess at least SPM or Diploma with 1 to 2 year(s) relevant experiences in customer service and administrative function. 
  • Students and fresh graduates are welcome to apply.
  • Proficiency in English and Bahasa Malaysia.
  • Able to work shifts, weekends and public holiday.
  • Basic skills in Microsoft Windows (Word, Excel, Outlook). 
  • Good interpersonal and communication skills.
  • Demonstrates the ability to learn quickly and adapt to a rapidly changing environment. 
  • Pleasant outlook and personality with a great smile.

To apply for this opportunity, please send your resume and salary expectations to recruitment@mainplace.com.my